Refund Policy
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchase. Customers need to contact the carrier to return the products by themselves, and proactively inform the customer support team about the return tracking number. After the warehouse receives the returned package, the customer support team will issue the refund immediately.
30 DAY RETURN POLICY
RMA Authorization (customer needs to contact us for an RMA number) | Yes |
Return has to include all accessories? | Yes |
Return requires original packaging? | Yes |
When do we execute the refund? | Upon receipt of the return package (if the customer returns the product to our warehouse) |
When do we execute the replacement? | Upon receipt of the return package (if the customer returns the product to our warehouse) |
Refund for damaged item returns | We take responsibility for the returns with a prepaid shipping label only |
Return RMA validity | 30 days (from the date the RMA was created) |
Return from overseas – customer taken it there | Not accepted |
Return from overseas – we shipped it there | Accepted, but only for refund |
What does this warranty cover?
If a product or accessory is defective during the warranty period,FLLAO will replace it with an identical or similar product or accessory for free after customers provide the proof (purchase invoice, pictures, or videos) to the support team. Products or accessories replaced under this warranty will become the property of FLLAO and will not be returned to you. If a product or accessory needs to be replaced after the warranty period has expired, we do not provide that service. If you sell or otherwise transfer the product, warranty coverage will end.
What does the warranty not cover?
This warranty does not cover:
Improper use or installation
Cosmetic damage
Damage due to acts of nature. For example: lightning strikes, tornadoes, and similar
Accidents
Misuse
Negligence
Commercial use
Modifications to any part of the product, including the antenna
Connection to an incorrect voltage supply
Attempted repair by anyone other than an authorized facility