Warranty Policy
Thank you for choosing Fllao. Please refer to the chart below for the warranty timelines of Fllao products, as warranty periods differ according to models.
Item | Warranty Period (Months) |
Screen Protectors | 12 or lifetime |
Cases | 12 or lifetime |
1.Undamaged products can be returned for a refund for any reason within 30 days of receipt of delivery. Returns must include all accessories with original packaging. The warranty is not liable for lost, stolen, or damaged shipments for returning packages.
2.For non-quality related warranty claims, purchaser of the product (“customer”) is responsible for shipping costs.
3.All requests for refund must be received within 30 calendar days of the order and payment date. After 30 days, no returns will be allowed.
DISCLAIMER:
All products returned to JETech will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to our legal department for further actions. These counterfeit items will not be returned once in our possession.
Fllao offers one (1)-year limited manufacturer warranty on defective products.
Warranty on all replacements follows the same warranty timeframe of the original defective item, or 30 days after being replaced, whichever is longer.
Fllao offers a limited lifetime warranty for screen protectors, cases being registered within 14 days from purchase date. The limited lifetime warranty is only valid for screen protectors, cases, and cables that are considered defective.
The limited lifetime warranty can cover one (1) replacement of the originally purchased after one-year warranty. Once a warranty claim is used, the warranty is no longer valid. If the replacement is damaged from issues regarding manufacturing or defectiveness within 15 days from the delivery date, the product can be re-applied for a warranty claim. After that, the warranty is voided. If the customer fails to register for the limited lifetime warranty, Fllao only offers a one (1)-year warranty.
Warranty Process
- The customer must provide proof of purchase (order number) if requested by Fllao.
- For quality-related warranty claims, customer must provide sufficient proof of warranty claim, including but not limited to: text description, images, and videos. Return for quality inspection is needed if requested by us.
- During the warranty period, Fllao will repair or replace any defective product or component at JETech’s option with new or rebuilt items. The product will be returned to the customer in working condition.
- The warranty is non-transferable and is only available to the original end-user of the product.
- The warranty is restricted to the country of purchase. The warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized purchase.
To ensure customer satisfaction, we offer a limited replacement/refund warranty. However, please kindly note that the following situations are not covered by our warranty:
1.Non quality-related issues (after 30 days of purchase)
2.Lost or stolen products
3.Free products offered by Fllao
4.Any incidental, consequential, indirect, or punitive damages arising from the use of any Fllao product, including, but without limitation, device damage, data loss, or personal injury.
5.Warranty on product is void after having been fully refunded
6.Items that have expired warranty period
7.Purchases from unauthorized resellers
8.Products without sufficient proof of purchase (including order number, sales invoice or images, and videos)
For more details, please visit our warranty claim page: https://www.fllao.com/warranty/
Regardless of the cause of action or theory of liability, FLLAO and its distributors or suppliers shall not be liable to the customer or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages of any nature arising from the use or inability to use any product (including, without limitation, damage to property, loss of value of the product or third-party products used with the product, or loss of use of the product or third-party products used with the product), even if FLLAO has been advised of the possibility of such damages.
Without limiting the foregoing, the customer understands and agrees that FLLAO shall not be liable for any damage to or destruction of the customer's electronic devices or other personal property placed inside or outside the product (including, without limitation, laptops, smartphones, mobile phones, or other handheld devices), or for the loss of any data stored on such devices. Regardless of the reason for the customer's damages (including, without limitation, all damages mentioned herein, as well as all direct or general damages arising from contract, tort (including negligence), or other grounds), the total aggregate liability of FLLAO and any of its distributors and/or suppliers shall be limited to the amount actually paid by the customer for the product giving rise to such liability. Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the customer. The foregoing limitations of liability shall apply to the maximum extent permitted by applicable law.