FAQ
For order cancellation, if the item hasn't shipped yet, please contact us within 12 hours with your Order ID.
We will attempt to cancel the order. Please kindly note that only orders that have not been shipped can be canceled.
For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, destination, and weight of the package.
Orders will be shipped out within 1 to 2 business days from the time of purchase. Please note our warehouse is closed on weekends and holidays, and we are unable to ship out packages on these days.
Orders placed during weekends and holidays will start processing the next available business day. (Example: If order is placed on Saturday, it will be considered a Monday order)
If you created an account with us, you can log into your account and on your dashboard go to "My Account--Orders". You will see a full history of your orders since the account has been active. You can find the items and shipping details from there.
If you do not have an account, please contact our support@fllao.com. One of our friendly and helpful agents will be more than happy to assist you.
To start a return/exchange, you can contact us through following ways:
- Email with your Order ID, Product Name and Reason for Return to support@fllao.com.
- Contact us on our website via Contact US
Once the return request is approved, you will receive a return label if it is quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.
Products purchased directly from Fllao Official Online Store are covered under 30 Days Money Back Guarantee.
Following the thirty (30) days from the original date of purchase, you may return any product purchased from Fllao, for any reason and receive a refund for the original purchase price of the product. As per our Return Policy, we do ask that you ship the item back to us and that it be in new, unopened and a sellable condition.
Once the product is received by us here at Fllao, we will be happy to proceed with processing the refund for the full purchase price of the returned item.
We only cover the return shipping costs for issues that are quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.
For exchanging of correct models/versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.
For other selling platforms, please contact corresponding Customer Support Department and abide by their specific policies regarding returns. (Please note: unauthorized reselling of any Fllao brand products is prohibited.)
Register for your Limited Lifetime Warranty within 14 days.
Register at Product Registration
Or email support@fllao.com
Subject your email: Product Warranty Registration + Order ID
After you have submitted the warranty registration, you will see a message showing that your warranty request has been accepted.
We will send an email within 3 business days for warranty confirmation, or ask for more details of the order, please wait patiently.
Check your email spam or trash folder first, if you still don’t find any email in promised time, you can contact our customer service to ask for help through: support@fllao.com.
For warranty claim, you can contact us through the following ways:
1.Email us with your order ID, product name, problems and pictures to support@fllao.com.
2.Contact us via Contact US
We are committed to developing products that do not hinder or interfere with any of your device's functions. Consequently, all our magnetic Fllao phone cases support wireless charging.
If you encounter any issues with wireless charging while using our cases, please feel free to contact our customer service team.
You can search the installation video from our YouTube first and follow the steps according to your product.
Also, here are some tips of installation for your reference:
- Make sure the surface you are using to apply the installation is clean and stable.
- Wipe the screen with cleaning cloth and the dust-removal sticker. We suggest you can look at the reflection of a bright area in the screen at an angle to confirm the presence or absence of dust.
- Use guide stickers or installation frame if included in the package to better align the screen protector with the edge of your screen.
- Once installed, gently press the screen protector and remove any air bubbles by pushing the bubble outwards towards the edge of the screen protector.
The little piece glass will not fall out since the whole glass is stuck together. It is advisable that you check for weak spots on your screen protector. These might most likely be around the edges of the screen, or uncovered areas like the microphone receiver and the front camera lens.
Please use your fingernail to gently peel the protector off. If this does not work, try using the tooth pick to create a gap, and be gentle so you won’t damage the screen.
Most of our Fllao screen protectors can be used with our Fllao cases as they have been designed and developed with compatibility in mind. And we also tested them before selling.
We offer different discounts seasonally, and you can get the latest information by subscribing our newsletter through our website, following us on
To submit a review, please:
Go to your order page and find your order on Amazon.com.( Log in your Amazon Account > Order Details )
1.Click Write a product review in the Customer Reviews section.
2.Click Submit.
If you aren't completely satisfied, please kindly contact us before leaving a feedback. We highly value our customers’ opinions and if we made a mistake, we will try our best to correct it.
If you need any assistance with your products, please send an email to support@fllao.com.
Thank you very much for your time and for being a Fllao customer!